sugarwinPrivacy Policy

Some online platforms collect the minimum information required to operate; sugarwin collects your legal name, identity document details, phone number, and payment history because sportsbook betting on Liga 1 and Piala Indonesia requires identity verification and regulatory compliance. This page describes what we collect when you use sugarwin, how we use it, who may process it, and what rights you have over your data.

We at sugarwin take data protection seriously. Your account information is encrypted. Your payment history is stored securely. We do not sell your personal data to third parties. When we do share data with service providers—payment processors, identity verification vendors, customer support systems—we ensure they meet strict security and confidentiality standards.

Our data practices are transparent. If you have questions about what sugarwin collects or how we use your data, contact our support team or review the detailed sections below.

What We Collect When You Join sugarwin

We collect your full legal name, date of birth, email address, and mobile phone number when you register. We also collect a copy of your identity document (Indonesian KTP or passport) and a withdrawal address to process payments. These details are required before you can access sugarwin's sportsbook, live-dealer tables, or slot games.

When you deposit funds, we record the payment method, amount, and timestamp. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-walletthose transaction details are logged in your account history. We do not store your full bank account or card numbers; payment processors handle those securely on their systems.

We record every bet you place on sugarwin—including bets on Liga 1 matches, Piala Indonesia fixtures, Champions League tournaments, live dealer games, and esports markets—along with the odds, stake, and outcome. This audit trail helps us resolve disputes and comply with regulatory requirements.

Identity verification: We require government-issued ID because sportsbook operators must comply with anti-money-laundering and know-your-customer regulations in jurisdictions where sugarwin operates.

Data We Collect Automatically

When you use sugarwin, we automatically log your device type, browser, IP address, and the pages you visit. We use cookies and similar tracking technologies to keep you logged in and to understand how you navigate the platform. This helps us improve the sugarwin experience and detect fraudulent activity.

We do not use this data to profile you or to target you with marketing outside sugarwin. We use it only to operate the platform securely and to improve performance.

How We Use Your Data

We use your personal data for the following purposes:

To verify your identity and create your sugarwin account.
To process your deposits and withdrawals through mobile banking, local payment, online payment, or bank transfer.
To record your bets and settle outcomes fairly.
To comply with anti-money-laundering and gambling regulations.
To respond to your support requests and resolve disputes.
To detect and prevent fraud or unauthorized account access.
To improve the sugarwin platform and our services.

Third Parties Who Access Your Data

We share your data with payment processors (e-wallet, mobile banking, local payment, and your bank) to complete your deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to facilitate payments.

We also work with identity verification vendors who confirm that the name and document number you provide match official records. We share only the minimum information needed—your name, date of birth, and ID details. These vendors do not store your data after verification is complete.

Our customer support team accesses your account history, betting records, and transaction data to help resolve questions or complaints. Our servers may sit outside Indonesia; your data is encrypted during transfer and at rest.

No marketing use: We do not share your email or phone number with third parties for marketing purposes. We do not sell your data.

Cookies and Tracking

We use cookies to store your session token so you remain logged in to sugarwin. We also use cookies to track how you navigate the platform—which games you view, how long you spend on each market, whether you complete a deposit. This helps us understand user behaviour and fix performance issues.

You can disable cookies in your browser settings, but doing so may prevent you from accessing sugarwin normally.

How Long We Keep Your Data

We keep your account data (name, ID, contact details) for as long as your sugarwin account is active. We keep your betting and transaction records for a minimum of seven years, as required by anti-money-laundering law.

If you close your account, we retain your betting history and payment records for regulatory purposes, but we do not use your personal contact details for any other purpose.

Your Rights Under Data Protection Law

You have the right to request access to all personal data sugarwin holds about you. You can ask us to correct inaccurate data—for example, if your address changed, you can update it in your account settings. You also have the right to request deletion of your data, subject to our obligation to keep betting records for regulatory compliance.

To exercise these rights, contact our support team with your account email or username.

Data Security and Breach Notification

We protect your data with encryption, secure servers, and access controls. Only sugarwin staff with a legitimate need to access your data can do so, and we audit that access regularly.

If a security breach exposes your personal data, we will notify you and relevant authorities within the timeframe required by law. We maintain insurance and incident-response procedures to minimise harm.

Changes to This Policy

We may update this privacy policy at any time. We will announce significant changes on the sugarwin platform. Your continued use of sugarwin after a change means you accept the updated policy.

Contact sugarwin

If you have questions about this privacy policy, how we use your data, or if you want to exercise your rights, contact our support team. We respond to data-privacy requests within 30 days.